What is it with charities and bribing people into donating money? A couple of weeks ago I was sent a stupid plastic pen and sticker by Macmillan; today I got a bookmark and two cards of the kind my great grandmother used to give me for my birthday from the British Red Cross. Worthless 'gifts' that go straight from the letterbox into the bin… A complete waste of resources and donor's money.
Promoting negative feelings
The marketing department of the British Red Cross will no doubt disagree and point to all the people sending in cheques because they would otherwise feel guilty. Yet, is this type of aggressive marketing really the way to go? Even the Institute of Fundraising - yet another self-regulating body / industry lobby group - isn't that keen on bribing tactics. Here's what the institutes' code of practice has to say about 'enclosures':
4.7 Enclosures in direct mail packs
Enclosures can take a variety of forms. These can include incentives to encourage donations, inserts that demonstrate the work of the charity or thank you gifts. Used well, they can be a very effective tool for fundraising, awareness‐raising and supporter engagement. However, poorly used, they can promote negative feelings, representing a reputational risk to the sector and a perceived careless use of funds.
- Fundraising organisations ought to be able to demonstrate that the purpose of the enclosure was to enhance the message and/or the emotional engagement in the cause and not to generate a donation primarily because of financial guilt or to cause embarrassment. In judging this, emphasis will be given to the perception of the recipient.
- Fundraising organisations ought not to use unexpected enclosures that might cause inconvenience in achieving delivery.
- Fundraising organisations ought to consider the environmental impact of incentives and encourage mailing recipients to recycle where possible.
- Fundraising organisations must consider the safety of any enclosures.
Can the British Red Cross demonstrate that the bits of rubbish enclosed with its door-drop "enhances the message" and isn't simply an attempt to "generate a donation primarily because of financial guilt"? And how about the third bullet point, about considering the environmental impact of 'enclosures'? I suspect this door-drop has been posted through millions of letterboxes. How many of the bookmarks and cards are actually used?
Classifications
| Delivered by Royal Mail |
Definitely |
| Nature of the item |
Charitable |
| Sustainability indicator |
Unsustainable Mail |