An interesting article appeared in the Sydney Morning Herald last week. A Sydney resident chased a junk mail deliverer who had ignored his 'No Junk Mail' sign to find out what possessed him. The kid had seen the sticker, understood what is meant by 'No Junk Mail', but had been given written instructions by the distribution company he worked for to ignore any 'No Junk Mail' signs.
The Morning Herald contacted the distribution company to learn it does have a policy of respecting 'No Junk Mail' signs. But… there are two exceptions: information from local or central government will always be delivered, and the sender has the right to demand that requests not to receive leaflets are ignored.
The first exception makes sense. I've long argued for a system whereby a distinction is made between commercial and non-commercial leaflets. It's why I'm promoting stickers that read No Commercial Leaflets (rather than 'No Junk Mail'). The second exception, though, is highly offensive. In both Australia and the UK there's no legislation governing unaddressed junk mail; the industry is trusted to regulate itself. Clearly, when the industry is knowingly ignoring perfectly polite requests not to receive unsolicited leaflets it's not up to that task.
Surely junk mailers in the UK are responsible?
Is the story relevant to the UK? Very much so. This week I was contacted by someone who also managed to trace a distributor routinely ignoring 'No Junk Mail' signs. The offender was Jog Post, a distribution company that makes junk mail deliverers do their rounds running (no chance of chasing the delivery boys and girls, I guess). Jog Post explained that the sender, Pizza Hut, had asked Jog Post to ignore 'No Junk Mail' signs.
Interestingly, I was contacted by Jog Post last year. They asked me if I could sell stickers that read 'No Junk Mail, except Jog Post'. The company claims to offer ethical leaflet distribution
, and it felt there should be an exception to the 'No Junk Mail' rule just for them. Of course this was a non-starter but I did ask Jog Post about its policy on 'No Junk Mail' signs. The response, received by e-mail on 23 July 2010, was:
We never deliver to 'no junk mail' and doing so can lead to instant dismissal from our company, we have a zero tolerance policy that all our staff are aware of from the outset, we take our reputation very seriously.
Ethical leaflet distribution, right? Jog Post's greenwash once again shows the industry is unable to regulate itself. When the recipient of the Pizza Hut leaflet contacted Jog Post they replied that they were doing what their clients wanted because this meant more revenue for them. To add insult to injury Jog Post offered to take the person's address off its distribution list.
That's all fine, but what's the solution?
An idea I'm working on at the moment is a licensing scheme for distribution companies. At the moment there's nothing you can do when companies like Jog Post ignore perfectly polite 'No Junk Mail' signs - the industry is regulating itself and has so far failed to say anything on the subject of 'No Junk Mail' signs. Licensing schemes, which could be run by local authorities, would allow you to enforce your (as yet non-existent) right not to receive unaddressed, unsolicited junk mail. If you have any thoughts on this, the newsgroup is the appropriate place to share them.
No doubt it's going to take a long time before such schemes are introduced (if it's ever going to happen). In the meantime I'd encourage you to return any unaddressed junk mail to the sender. Find the offender's address, and return the leaflet in an unstamped envelope with a polite note asking to respect 'No Junk Mail' signs in future. You see, it's all about money. When ignore people's wishes starts costing the sender pounds and pennies they will start showing some respect.